Last Updated: [30/09/2026]
Welcome to Craftella. By accessing or using our website and purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.
1. About Craftella
Craftella is an online store offering handmade crafts, stationery, gifts, art & craft products, and other creative items.
Throughout these Terms & Conditions, “we”, “us”, “our”, and “Craftella” refer to Craftella. “You” or “customer” refers to any person accessing our website or purchasing our products.
2. Use of Our Website
By using our website, you agree that:
- You will provide accurate and complete information when placing an order.
- You will not use the website for any unlawful or unauthorized purpose.
- You will not attempt to interfere with the website, its security, or its functionality.
- You will not copy, reproduce, modify, or commercially use our website content without permission.
We reserve the right to restrict or terminate access to our website if we believe these Terms & Conditions have been violated.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, colors, dimensions, and other information displayed on our website are accurate.
However:
- Handmade products may have slight variations in color, texture, size, pattern, or finish.
- Product colors may appear slightly different depending on your device or screen settings.
- Certain products may have small differences because they are handmade or individually prepared.
- We reserve the right to correct errors, inaccuracies, or omissions in product information.
Such minor variations do not necessarily constitute a product defect.
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we will inform you and may offer an alternative, replacement, or refund, as applicable.
We reserve the right to discontinue or modify any product without prior notice.
5. Prices
All product prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.
Prices may change without prior notice.
The applicable price at the time of placing your order will generally be the price charged for that order, subject to any obvious pricing or technical errors.
Shipping charges, taxes, or other applicable charges, if any, will be displayed during the checkout process.
6. Orders
When you place an order, you are making an offer to purchase the selected products.
After placing your order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.
An order confirmation does not necessarily guarantee that the order can be fulfilled. We reserve the right to cancel an order in situations including:
- Product unavailability
- Incorrect pricing or product information
- Payment issues
- Suspected fraudulent or unauthorized transactions
- Incorrect or incomplete customer information
- Circumstances beyond our reasonable control
If we cancel an order after payment has been received, the applicable amount will be refunded according to our Refund Policy.
7. Payment
We may provide one or more payment methods, including online payment, UPI, cards, net banking, wallets, or other payment methods made available at checkout.
Payments may be processed through third-party payment providers. Their respective terms and policies may also apply.
Craftella does not intentionally store complete payment card details on its website unless specifically required and lawfully permitted.
8. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timeframe displayed on our website or communicated to you.
Delivery times may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Holidays
- Public disruptions
- High order volumes
- Circumstances beyond our control
Once an order has been handed over to the shipping carrier, delays caused by the carrier may be outside our direct control.
Please ensure that your shipping address, phone number, and other delivery information are correct before completing your order.
For further information, please refer to our Shipping Policy.
9. Returns, Exchanges and Refunds
Returns, exchanges, cancellations, and refunds are subject to our Return & Refund Policy.
Certain products may not be eligible for return or exchange due to their handmade, personalized, customized, hygiene-sensitive, or other specific nature, where permitted by applicable law.
Customers should carefully review the applicable return conditions before placing an order.
10. Damaged or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us at [craftella99@gmail.com] within [7 days] of delivery.
We may request photographs, videos, order details, packaging information, or other evidence to assess the issue.
Where the claim is accepted, we may provide an appropriate remedy such as replacement, exchange, refund, or another solution in accordance with our Return & Refund Policy and applicable law.
11. Cancellations
Order cancellation requests may be accepted only before the order has been processed, customized, packed, or shipped, depending on the product and circumstances.
Customized or personalized products may not be cancellable once production has begun, subject to applicable law.
Please contact us as soon as possible if you wish to request a cancellation.
12. Intellectual Property
All content on the Craftella website, including but not limited to:
- Logo
- Brand name
- Product photographs
- Graphics
- Illustrations
- Text
- Website design
- Product descriptions
- Videos
- Original artwork
is owned by or licensed to Craftella and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without our prior written permission.
13. User-Submitted Content
If you submit reviews, photographs, comments, testimonials, or other content to Craftella, you represent that you have the right to submit that content.
By submitting such content, you grant Craftella permission to use, reproduce, display, and publish it for legitimate business and promotional purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, offensive, misleading, abusive, or otherwise inappropriate.
14. Third-Party Services and Links
Our website may contain links to third-party websites, payment gateways, delivery services, social media platforms, or other services.
These third-party services operate under their own terms and privacy policies.
Craftella is not responsible for the content, availability, security, or practices of third-party websites or services, except to the extent required by applicable law.
15. Website Availability
We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
The website may occasionally be unavailable due to maintenance, technical problems, updates, or circumstances beyond our control.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Craftella will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or purchase of our products.
Nothing in these Terms & Conditions excludes or limits any rights, warranties, or liabilities that cannot legally be excluded or limited under applicable law.
17. Privacy
Your use of our website is also subject to our Privacy Policy.
We may collect and process personal information necessary to process orders, provide customer support, deliver products, process payments, and operate our website.
Please read our Privacy Policy for further information.
18. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the website after changes are published constitutes use subject to the updated Terms, to the extent permitted by applicable law.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over [Patna, Bihar, India], subject to applicable law.
20. Contact Us
If you have questions about these Terms & Conditions, please contact us:
Craftella
Email: [craftella99@gmail.com]
Phone/WhatsApp: [+919874563210]
Address: [Gopal market, Khazanchi Road, Patna, Bihar]
Website: [https://lipi.blog285.com/]
Thank you for choosing Craftella. We appreciate your support for creativity and handmade product