Privacy Policy
Last Updated: 30/09/2026
At Craftella, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
1. About Craftella
Craftella is an online store offering handmade crafts, stationery, gifts, art & craft products, and other creative products.
For questions regarding this Privacy Policy, you can contact us at:
Email: craftella99@gmail.com
Phone/WhatsApp: +919874563210
Business Address: Gopal Market, Khazanchi Road, Patna, Bihar
2. Information We Collect
We may collect information that you voluntarily provide when you use our website.
A. Personal Information
Depending on how you interact with our website, we may collect:
Full name
Email address
Phone number
Billing address
Shipping address
City, State and PIN code
Account login information
Order details
Product preferences
Information you provide when contacting customer support
B. Payment Information
When you make a payment, your payment may be processed through a third-party payment gateway.
Depending on the payment method used, the payment provider may collect and process payment information such as card, UPI, banking, or wallet details.
We do not intentionally store complete debit or credit card information on our website unless specifically required and lawfully permitted.
C. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Browser type
Device type
Operating system
Pages visited
Approximate usage information
Date and time of website visits
Referring website or source
This information helps us understand website usage and improve our services.
3. How We Use Your Information
We may use your information to:
Process and fulfill your orders
Process payments
Deliver products
Provide order updates
Send order confirmations
Provide customer support
Respond to enquiries
Manage your Craftella account
Process returns, refunds, or exchanges
Improve our products and website
Prevent fraud and unauthorized transactions
Maintain website security
Send important service-related communications
Comply with applicable legal and regulatory requirements
Where permitted by applicable law and where appropriate consent has been obtained, we may also use your information to send promotional communications about new products, offers, sales, or other Craftella updates.
4. Cookies
Our website may use cookies and similar technologies.
Cookies are small data files stored on your device that help websites remember information about your visit.
We may use cookies to:
Keep products in your shopping cart
Maintain login sessions
Remember preferences
Improve website functionality
Understand website traffic
Improve the shopping experience
Support analytics and marketing features where applicable
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality, including shopping cart or account features.
5. WooCommerce and Website Services
Our website may use WooCommerce and other WordPress plugins or services to operate our online store.
These services may process information required for activities such as:
Customer account management
Shopping cart functionality
Order processing
Billing
Shipping
Product purchases
Customer communication
We only use information as reasonably necessary to operate our website and provide our services, subject to applicable law and the privacy policies of relevant service providers.
6. Payment Providers
We may use third-party payment gateways to process payments.
When you make a payment, relevant information may be shared with the payment provider to complete and verify the transaction.
Payment providers may have their own privacy policies and terms. We recommend reviewing the applicable payment provider’s privacy policy before completing a transaction.
7. Shipping and Delivery Partners
To deliver your order, we may share necessary information with shipping or courier partners.
This may include:
Name
Delivery address
Phone number
Order information
We share only information reasonably necessary to fulfill and deliver your order.
8. Third-Party Services
We may use third-party services for purposes such as:
Payment processing
Shipping
Website hosting
Analytics
Website security
Email communication
Customer support
Marketing
These third parties may process information according to their own privacy policies and applicable laws.
We do not sell your personal information simply as a means of conducting our ordinary business operations.
9. Marketing Communications
If you have provided appropriate consent or where otherwise permitted by applicable law, we may contact you about:
New products
Special offers
Discounts
Sales
Promotions
Craftella updates
You may opt out of promotional emails by using the unsubscribe option included in those communications or by contacting us.
Please note that even if you opt out of promotional communications, we may still send essential transactional communications such as order confirmations, shipping updates, payment notifications, or account-related messages.
10. How We Protect Your Information
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Processing and maintaining your orders
Providing customer support
Maintaining account information
Resolving disputes
Preventing fraud
Complying with legal, accounting, tax, and regulatory requirements
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
12. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally applicable
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Raise concerns about how your information is handled
To exercise an applicable privacy right, contact us using the details provided below.
We may need to verify your identity before processing certain requests.
13. Children’s Privacy
Our website is not intentionally designed to collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps.
14. External Links
Our website may contain links to third-party websites, including social media platforms, payment providers, courier services, or other websites.
We are not responsible for the privacy practices, security, or content of those external websites.
We recommend reading the privacy policy of any third-party website you visit.
15. Social Media
Craftella may maintain social media accounts or provide social media links on our website.
Interactions with our social media pages may be subject to the privacy policies and terms of the respective social media platforms.
16. Data Transfers
Some third-party service providers we use may process information on servers located outside your state or country.
Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data-protection requirements.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.
The updated Privacy Policy will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically.
18. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Craftella
Email: craftella99@gmail.com
Phone/WhatsApp: +919874563210
Address: Gopal Market, Khazanchi Road, Patna, Bihar
Website: https://lipi.blog285.com/
We will make reasonable efforts to respond to privacy-related requests within the period required by applicable law.
19. Consent
By using our website, creating an account, or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy, subject to any rights and requirements provided by applicable law.